The return processing service of China-Australia Freight covers the entire process with four major systems: export return shipment, domestic warehouse return, cross-border e-commerce return, and professional logistics provider support. This solution not only protects the rights and interests of consumers and sellers but also enhances the flexibility and efficiency of cross-border logistics. The following are the specific service contents and analyses:
I. Export Return Service: Compliant Handling of High-Value Goods
For goods exported from China to Australia that need to be returned (such as due to quality issues or non-compliance with specifications), logistics companies offer export return services, subject to the following conditions:
Time limit: The goods have not been exported for more than one year.
Procedural requirements: The goods must have been declared for normal export, and the returned goods must be consistent with the original export.
Reason limit: Only goods returned due to quality or specification issues are eligible for the return shipment policy.
Process:
Prepare the return shipment documents (such as the contract, invoice, and packing list);
Transport the goods back to the designated Chinese port (such as Yantian Port in Shenzhen) from Australian ports (such as Sydney or Brisbane) by sea or air;
Obtain the inspection report from China Inspection;
Submit the import declaration for the return shipment (no customs duties are required);
After customs review and inspection, the goods will be released and can be returned to the factory or bonded area.
Costs: Mainly include return transportation fees and port charges, etc. The specific amount depends on the goods, but it is usually not higher than the export cost.
Analysis: Export return service provides a compliant return channel for high-value goods, avoiding losses caused by goods being stranded overseas. It is particularly suitable for e-commerce sellers and manufacturers to handle after-sales issues.
II. Domestic Warehouse Return Service: Simplifying the Return Process for Overseas Purchases from China
For goods purchased from China and shipped to Australia, if they need to be returned after arriving at the domestic warehouse (such as due to damage or wrong delivery), the logistics company offers a worry-free domestic warehouse return service, supporting two return methods:
Return by consignment: The user fills in the return address, and the logistics company contacts the courier and arranges for the return.
Pick-up at door: The user obtains the shipping code through the shopping platform, and the logistics company picks up the package at the door.
Advantages:
Process simplification: Only two steps are required (find the package in the member center and click on return shipment);
Cost control: The return cost is lower than direct return shipment from Australia;
Time efficiency improvement: Returns to domestic warehouses can be processed quickly, avoiding goods being held up.
Analysis: The domestic warehouse return service solves the problem of difficult returns for overseas shopping users, especially providing a convenient solution for damaged or wrongly delivered goods, enhancing the user experience.
III. Cross-border E-commerce Return Service: Compliant Handling of Customs Returns
For goods imported into Australia through cross-border e-commerce channels, the customs allows applications for returns within 30 days from the date of release, provided that the following conditions are met:
Time limit: Returned goods must be delivered to the original supervised site within 45 days from the date of customs release.
Procedures: The domestic agent of the cross-border e-commerce enterprise or the customs declaration enterprise shall apply to the customs for return.
Tax and fee handling: After a successful return, the corresponding taxes will no longer be collected, and the individual's annual cumulative transaction amount will be adjusted back.
Process:
Contact the e-commerce customer service to apply for a return;
Submit the return application to the customs;
After the customs review is approved, the goods will be transported to the original supervision site;
Complete the return procedures and the tax will be refunded.
Analysis: The cross-border e-commerce return service provides sellers with a standardized return channel, avoiding tax losses caused by returns. Especially for e-commerce sellers with high transaction frequency, it reduces operating costs.
IV. Professional Logistics Provider's Return Support: One-stop Handling of Complex Returns
Some professional logistics providers (such as Jicheng Australia Logistics) offer one-stop return support, including:
FBA Headway Service: Handle the return and exchange labels of Amazon goods and re-inventory them.
Localized Support: Provide Australian customer service, return and exchange processing, and after-sales support.
Customized Solutions: Design the optimal return route based on the type of goods (such as general goods and sensitive goods) and time requirements.
Cost: The return processing fee is $5 - $15 per item (including re-inventory or destruction), and the order removal fee is $0.5 - $1 per item (charged by Amazon).
Analysis: Professional logistics providers' return support services offer sellers a full-chain solution, especially for FBA sellers. Through localized services and customized plans, they enhance the efficiency of returns and reduce operational risks.
