For the purpose of ensuring the timeliness of goods, Zhong'ao Freight not only offers the basic transportation services but also provides the following value-added services to optimize the process, manage risks and enhance the customer experience:
I. Headhaul Service: Customization of Transportation Methods and Cost Optimization
Multimodal Transport Solutions
Air Freight Direct/Transit: Choose between a 3-day direct flight (such as Empire Express China-Australia Direct Line) or a 6-day transit service. The first-piece charge is as low as 160 yuan per 0.5 kg, and the subsequent-piece charge is 20 yuan per 0.5 kg. It is suitable for high-value and lightweight items.
Ocean Freight Fastliner/Slowliner: Fastliner takes 18-25 days (such as Saltwater Port to Sydney), and slowliner takes 30-45 days. By combining the strategy of safe inventory, the cost and timeliness can be balanced, suitable for bulk low-value goods.
Sea-Air Combined Transport: Through "sea headhaul + air tailhaul" to reduce transportation costs. The entire process takes 15-25 days. Suitable for small and medium-sized batches of goods, providing stepped quotations (such as starting from 1 kg, it is as low as 0.92 yuan per gram).
Pre-clearance and Tariff Optimization
Logistics providers offer full-process customs declaration, inspection, and tax payment services for Chinese exports and Australian imports (dual clearance and tax payment). Avoid delays in customs clearance or the risk of return shipment.
Customized Clearing Solutions shorten customs clearance time by more than 30% through pre-review of documents, tariff optimization, and other value-added services.
II. Warehousing Service: Inventory Management and Flexible Allocation
Overseas Warehouse Transshipment
Set up overseas warehouses in cities such as Sydney and Melbourne (such as Jingchuan International's 3 major overseas warehouses), providing "FBA headhaul + one-stop dropshipping" full-chain services, supporting operations such as unpacking from full containers, labeling and box change.
Shippers can first store their goods in the overseas warehouse. When the FBA warehouse's entry delay occurs, they can distribute the goods in batches through local express services (such as Toll, StarTrack) to the FBA warehouse, shortening the last-mile delivery time.
Value-added Warehousing Operations
Services such as temporary storage, packaging, photography, and size measurement to ensure the safety and orderliness of goods in the warehouse and provide real-time inventory information to help sellers optimize inventory management.
Some service providers offer free storage periods (such as Yanacai Express with 180 days of free storage), reducing long-term inventory costs.
III. Tailhaul Service: Delivery Method Selection and Coverage of Remote Areas
Diversified Delivery Channels
Australian Post (AUPOST): Covers all regions of Australia, suitable for small package transportation.
Commercial Express (DHL/UPS/FedEx): Provides fast delivery services, suitable for emergency replenishment.
Local Logistics Providers (FASTWAY/TOLL): FASTWAY has obvious price advantages, covering 90% of regions; TOLL is suitable for B2B transfer of large goods.
Specialized Logistics (Hunter/ALLIED EXPRESS): Hunter supports transportation of power/electronic products and ALLIED EXPRESS realizes the transfer of oversized goods by towing.
Additional Fees for Remote Areas Management
For orders beyond the delivery range or in remote areas, service providers inform the possible additional fees in advance to help sellers make budget arrangements.
IV. Risk Response Services: Returns, Claims, and Insurance
Return Handling Process
Provide services such as return inspection, return label change, and handling of overseas offline sales channels to ensure a smooth and safe return process.
Overseas Warehouse provides after-sales services for returned products (such as inspection, packaging conversion), helping sellers handle售后 issues.
Professional Claim Support
When goods suffer loss or damage during transportation， logistics providers assist customers in claiming compensation from insurance companies or transportation companies， providing necessary documents and support to ensure compensation is received in the shortest time.
Provide additional insurance services to cover the risks of goods transportation.
V. Value-added Services： Flexible Response to Personalized Needs
Address Error Reassignment
If the recipient's address is incorrect， logistics providers offer reassignment services to avoid goods being detained or returned.
No-Supply Shipping Support
Some service providers offer no-supply shipping mode， suitable for cross-border novice sellers， reducing initial inventory pressure. In accordance with the environmental protection standards of Australia, a professional packaging team is equipped to ensure that the goods comply with local regulations (such as RCM certification for electronic products).
