The value-added services of China-Australia freight cover the entire process of cargo transportation, encompassing four main areas: safety guarantee, efficiency improvement, risk management, and customer experience optimization. The specific service contents and analyses are as follows:
I. Security Assurance Services
Customized Packaging
Service Content: For fragile items, precision instruments, or goods with special shapes, provide customized packaging solutions such as wooden boxes, shockproof foam, and temperature-controlled containers.
Case: OneSheng International provides temperature-controlled container transportation for high-value electronic products to prevent damage caused by temperature fluctuations.
Cargo Insurance
Service Content: Cooperate with insurance companies to provide transportation throughout the process insurance, covering risks such as loss, damage, and theft.
Value: Reduce the risk of loss for the shipper, for example, Tairen Logistics reduces the cost of insurance per shipment through annual insurance cooperation.
Heavy Goods Moving Up Services
Service Content: For heavy goods such as furniture and machinery, provide moving services from the lower floor to the designated location, charging based on floors and the weight of the goods.
Scenario: During personal moves or enterprise equipment installation, avoid the hassle of self-moving.
II. Efficiency Enhancement Services
Overseas Warehouse Services
Service Content: Set up a warehouse in Australia, providing "storage + delivery" integrated services, supporting batch delivery and return handling.
Advantages:
Shorten delivery time: The replenishment of the Sydney FBA warehouse through "sea-air combined transportation" can be completed in the shortest 20 days.
Reduce inventory costs: Sellers can deliver in batches as needed, reducing capital occupation.
Value-added operations: Provide personalized services such as labeling, label replacement, and gift box assembly.
Smart Logistics Tracking
Service Content: Real-time tracking of the location, temperature, and humidity data of the goods through the internet or mobile APP.
Technical Support: OneSheng International's smart logistics platform integrates blockchain technology to achieve on-chain evidence storage, allowing customers to verify the authenticity of logistics nodes.
Customized Clearance and Delivery Optimization
Service Content:
Pre-clearance: Submit clearance documents in advance to compress the average clearance time of Australian customs to 1.5 working days.
Multiple Delivery Channels: Cooperate with Australian Post, EMS, SF International, etc., to provide local/intercontinental delivery services.
Case: China-Australia Freight Transport Empire Express' China-Australia direct line achieved full delivery within 5-8 working days throughout the country through "priority shipping + exclusive inspection channels".
III. Risk Management Services
Claims and Return Services
Service Content:
Transportation Claims: Assist customers in claiming from insurance companies or transportation companies, providing necessary document support.
Return Handling: Receive returned goods, provide testing, label replacement, and re-packaging services to repair approximately 60% of returned items for secondary sales.
Value: Reduce the losses of sellers caused by returns, for example, OneSheng International helped 3C sellers recover $3.2 million of unsold inventory in 2024.
Compliance Declaration Services
Service Content: For sensitive categories (such as LED lamps, lithium battery products), jointly develop compliance declaration plans with local licensed customs clearance agencies.
Effect: Successfully processed over 2,000 tickets of 3C electronic products clearance in 2024, with the inspection rate lower than the industry average by 40%.
Risk Warning System
Service Content: Through big data analysis, predict risks such as port congestion and abnormal weather, and adjust transportation plans in advance.
Case: OneSheng International's risk control model helped customers avoid 37 potential delay risks in 2024.
IV. Customer Experience Optimization Services
Free Storage Services
Service Content: Provide up to half a year of free storage, allowing customers to shop more calmly.
Scenario: E-commerce sellers can use the storage period to observe market reactions and then decide on the replenishment volume.
Collection of Payment on Delivery Services
Service Content: Collect payment for the goods upon delivery and pay the seller according to the agreed period, reducing the risk of funds.
Applicable Scenarios: In international logistics, when trust between buyers and sellers is low, it provides transaction security.
24/7 Customer Service Support
Service Content: Provide real-time consultation and problem-solving services through dedicated customer service or online platforms.
Case: The Australian localization service team of OneSheng International achieved an 2-hour rapid response, with customer satisfaction remaining above 95% for three consecutive years.
