Tracking updates can vary depending on the delivery stage and selected service. It's common for some stages to have fewer updates. If you haven't received any scan events, contact your sender.

You can track your delivery at the tracking webside and enter your shipping/consignment/item number in the “Track your shipment” field. If you are not already receiving notifications, you can set up a

While we take pride in delivering on time, unforeseen events such as floods, fires and traffic incidents can cause delays. In these situations, you can find more information at the top of the shipping

If you weren't at the address at the time of the delivery, that's okay. Most items will be left in a safe place at the delivery address or taken to a nearby Service Hub for you to collect at y

If eligible and safe to do so, your delivery will be left at your address if you're not at home. Some items may require specific handling based on sender restrictions or the nature of the item, an